> For the complete documentation index, see [llms.txt](https://docs.guildabot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.guildabot.com/guilda-bot-knowledge-base/customer-guides/bot-usage/utilities-branch/tickets.md).

# Tickets

Provides a configurable options that you can display on your server for all of your current config found below:

<figure><img src="/files/nU5y1K88tvP67ooiUF7G" alt=""><figcaption></figcaption></figure>

Once you get here to the ticket module it's going to give you 3 different button that it's going to give you. The first step

When you choose the set channel name format&#x20;

<figure><img src="/files/mKGwSyaaQcZvfsHBQbb0" alt=""><figcaption></figcaption></figure>

You can choose the fromat that you want it to be set for your tickets. Make sure that you copy how it's bening show like the picture is shwoing.&#x20;

<figure><img src="/files/29MXk9GQ6nTf7TuxOCCk" alt=""><figcaption></figcaption></figure>

Once you get everything setup for your tickets you will post all of the information here and once you click submit it will get posted to the channel that you want to go to.


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